How to Get Help

How to Get Help2022-09-28T20:28:20-05:00

Are You Experiencing Homelessness?

We understand that facing homelessness is not easy.  We are here to help.

Whether it’s just for a few nights or an extended stay, Stepping Stone is here 24/7 for residents who make this shelter their home. We provide all your basic needs — your own bed, three meals per day, laundry and showers — plus supports to help you break the cycle of homelessness.

Residents Rules & Responsibilities

Call today if you need help:  


This line is answered by Stepping Stone staff 24/7.

Please leave a message if your call isn’t answered immediately.

Who Can Live At Stepping Stone?

Stepping Stone welcomes adults aged 18 or older. Although we have room for 66 residents, we also have a consistent waiting list of 50-100 individuals, depending on the season. Youth who are 18-24 years old and veterans receive priority on our waiting list.


Residents must be:

  • 18 years of age or older

Residents CANNOT be/have:

  • A registered sex offender
  • On Intensive Supervised Release (ISR)
  • Violent felonies within the past three years (we are willing to be flexible with other charges)
  • A conviction for murder, arson, or a sexual offense
How Do I Get To Stay At Stepping Stone?

If you meet the above requirements, you are put on our waiting list.

It’s really important that you provide a reliable way for Stepping Stone to reach you. While you are on the waiting list, our staff may contact you periodically to see if your need for shelter has changed.

Once we have a bed for you, we will schedule your intake appointment so we can go over program specifics and expectations with you. We will make every effort to schedule your intake at a time that is convenient for you. If you have trouble finding transportation to get to your intake appointment, please let us know as we may be able to help with this barrier.

If you are not able to make your scheduled intake appointment, you must call to reschedule and/or tell staff that you no longer need that bed. If you do not call and do not show up, you will be placed at the end of the waiting list.


Frequently Asked Questions
How old do I have to be to stay at Stepping Stone?2018-11-19T16:48:03-06:00
How do I get to stay at Stepping Stone?2018-11-19T16:54:23-06:00

Call us at 763-323-7006 as soon as you know you need shelter. We are always at capacity and have a waitlist. Please review our requirements listed above to make sure you are eligible to stay at Stepping Stone. In order to be put on the waitlist, we need your full legal name and birthdate, as well as a reliable way to contact you.

How long will I be on the waitlist?2018-11-19T16:55:23-06:00

Time on the waitlist generally varies from one day to potentially two months. Your place on the waitlist can change due to the following circumstances:

  1. Current residents need to stay longer than expected.
  2. Young adults (ages 18-24) and veterans receive priority on the waitlist.
  3. More individuals referred for emergency shelter by the police, hospital, and Hope4Youth.
How do I make sure that I’ll be contacted?2018-11-19T16:56:14-06:00

When you are added to the waitlist, make sure that you give our staff a very reliable phone number that we can use to reach you. If this number changes, please call us right away. If you don’t have a reliable phone number, you may call Stepping Stone daily to track your place on the waitlist.

How long is the waitlist?2018-11-19T16:57:37-06:00

Our waitlist typically ranges around 150-250 people.

Where am I on the waiting list?2022-07-27T20:43:56-05:00

You may contact our Intake Coordinator anytime at 763-277-8308 to confirm your waitlist placement. Please know that your placement can change daily. It depends on how many young adults (ages 18-24) and veterans need shelter (they go to the top of the list), the number of one-night bed referrals we receive from the police, hospitals, and Hope4Youth, and how easily we are able to contact those ahead of you on the list.

The important thing is that we have a really good phone number we can use to contact you. If that number changes at any time while you are on the waitlist, please call 763-277-8308.

Does Stepping Stone provide financial assistance?2018-11-19T16:59:30-06:00

Once a resident has completed our 90-day program, the opportunity for financial assistance to help with rent, down payment, utilities, damage deposit, etc. may be available. That’s something individual residents should discuss with their case manager.

Do you have any openings today?2018-11-19T17:01:08-06:00

Unfortunately, we are not able to provide shelter to any walk-ins. In order to stay at Stepping Stone, you must call 763-323-7006 and get added to our waitlist.

How long can I stay at Stepping Stone?2018-11-19T17:01:53-06:00

Stepping Stone is designed to provide shelter for 90 days. However, you can stay for one night, one week, or with approval, extend your stay past 90 days.

Do I have to leave during the day?2018-11-19T17:03:06-06:00

No. Stepping Stone is a 24/7 shelter, that means you are not required to leave during the day. However, you are expected to be productive and work towards ending your homelessness. This means that you will have to show progress in your Individual Goal Plan, success in making and attending various appointments, and completing your daily assigned work training.

What’s expected of me while I’m staying at Stepping Stone?2018-11-19T17:03:49-06:00

While staying at Stepping Stone, you will be expected to complete your assigned work training, meet with your case manager, and treat staff, other residents, and volunteers with respect. You will also be expected to work through our Program Elements, which are designed to assist you in ending your homelessness. These, and other aspects of daily life and expectations at Stepping Stone, will be explained during your intake meeting with your case manager. Failure to do these things may result in being asked to leave Stepping Stone.

How many people live in one room?2018-11-19T17:05:54-06:00

Stepping Stone has two wings, one for men and one for women. Each wing has two pods consisting of three bedrooms apiece. The bedrooms include four bunkbeds (eight beds), with the exception of one of the women’s bedrooms, which has only two bunkbeds (four beds.). Each pod has access to two full baths which are shared among the residents in that pod.

Does Stepping Stone administer medications?2018-11-19T17:06:58-06:00

No, we do not administer medications. Only over-the-counter and personal prescription medications are allowed at Stepping Stone. You will be given a personal locker to store your prescription medications. You are responsible for providing a lock for your locker, keeping it locked at all times, and not sharing the key/combination with anyone, including staff.

What are your Zero Tolerance Rules?2018-11-19T17:07:51-06:00

Stepping Stone strives to remove as many barriers as possible; however, there are certain actions that are strictly forbidden. These include, but are not limited to:

  1. Any type of verbal aggression, hate speech, or attempts at physical harm.
  2. Possession, use, sale, or storage of a weapon, firearm, or fireworks on property or campus.
  3. Possession, use, sale, or storage of alcohol, illegal drugs, non-prescribed medication, inhalants or drug paraphernalia.
  4. Theft or destruction of another resident’s, staff’s, volunteer’s personal or Stepping Stone’s property.
  5. Entering the room of another resident.
  6. Sexual harassment of another resident, employee, or volunteer.
Does Stepping Stone have vouchers?2018-11-19T17:08:30-06:00

No, we do not have vouchers. And no, we cannot get them for you.

If I stay at Stepping Stone, will you find housing for me?2018-11-19T17:09:29-06:00

No, we do not find housing for our residents. However, we provide resources that support residents conducting their own search for housing.


Residents Served 355

Male Residents 222

Female Residents 127

Gender Nonconforming 5

Transgender 1

Additional Information

Our Mission

Support individuals 18 and over who are experiencing homelessness by accelerating the growth of available shelter that brings education and solutions to our homeless response.

Our Vision

Provide a safe and inclusive community response to ending homelessness for all.

Our Guiding Principles & Values

Empower individuals to change their lives

-Treat all with dignity and respect

Collaborate with partners in providing services

-Ensure strong stewardship in managing resources

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