FAQ

FAQ2019-01-08T21:11:32+00:00
Frequently Asked Questions
Which volunteer opportunities are best for individuals or groups?2018-11-19T16:38:26+00:00

All Stepping Stone Volunteer needs can be met by individuals or groups. Some of the options that are best suited to groups include:

  • Kitchen servers
  • Donate A Dinner (great for groups of 4-10)
  • Small Group Activity Leaders
  • “Handyman” Help as Team
  • Cleaning, Decorating & Sorting as a Team
What is the minimum age requirement for volunteers?2018-11-19T16:37:51+00:00

We ask that children be at least 10 years of age to volunteer. Please plan to have a one-to-one adult-to-child ratio for all volunteers under the age of 18.

What is the volunteer time commitment?2018-11-19T16:37:21+00:00

We are so grateful that you are interested in volunteering at Stepping Stone and gratefully accept as much or as little time as you can give. We have a variety of opportunities for short term, long term, or occasional volunteers. We’ve found that volunteers get the most out of their experience when they volunteer at least once per month, but that is entirely up to each volunteer. Most volunteer shifts range from 1 hour (food pick up) to 4 hours (front office assistant).

What kind of training do volunteers receive?2018-11-19T16:36:49+00:00

It depends on what kind of volunteer work you choose.  For example, we want to make it easy to Donate A Dinner, so Level 1 Volunteers don’t require any specific training. On the other hand, Level 4 Volunteers work one-on-one with residents, so they are required to attend training and orientation.  Our goal is for you to have a successful and rewarding experience supporting Stepping Stone and our residents, so training requirements are specific to each volunteer role.

How do I become a volunteer?2019-01-16T14:35:08+00:00

It’s easy!  APPLY ONLINE (link to application) or contact Tracy Pierce at tracy.pierce@steppingstoneeh.org or 763-277-8313.

Do you conduct background checks on volunteers?2018-11-19T16:35:07+00:00

Stepping Stone may choose to conduct a background check on any volunteer. For the safety of our residents, volunteers who have direct interactions with residents can expect a background check. Volunteers who have limited interactions with residents may or may not have a background check at Stepping Stone’s discretion.

How old do I have to be to stay at Stepping Stone?2018-11-19T16:48:03+00:00
How do I get to stay at Stepping Stone?2018-11-19T16:54:23+00:00

Call us at 763-323-7006 as soon as you know you need shelter. We are always at capacity and have a waitlist. Please review our requirements listed above to make sure you are eligible to stay at Stepping Stone. In order to be put on the waitlist, we need your full legal name and birthdate, as well as a reliable way to contact you.

How long will I be on the waitlist?2018-11-19T16:55:23+00:00

Time on the waitlist generally varies from one day to potentially two months. Your place on the waitlist can change due to the following circumstances:

  1. Current residents need to stay longer than expected.
  2. Young adults (ages 18-24) and veterans receive priority on the waitlist.
  3. More individuals referred for emergency shelter by the police, hospital, and Hope4Youth.
How do I make sure that I’ll be contacted?2018-11-19T16:56:14+00:00

When you are added to the waitlist, make sure that you give our staff a very reliable phone number that we can use to reach you. If this number changes, please call us right away. If you don’t have a reliable phone number, you may call Stepping Stone daily to track your place on the waitlist.

How long is the waitlist?2018-11-19T16:57:37+00:00

Our waitlist typically ranges around 150-250 people.

Where am I on the waiting list?2018-11-19T16:58:27+00:00

You may contact our Intake Coordinator anytime at 763-277-8308 to confirm your waitlist placement. Please know that your placement can change daily. It depends on how many young adults (ages 18-24) and veterans need shelter (they go to the top of the list), the number of one-night bed referrals we receive from the police, hospitals, and Hope4Youth, and how easily we are able to contact those ahead of you on the list.

The important thing is that we have a really good phone number we can use to contact you. If that number changes at any time while you are on the waitlist, please call 763-277-830

Does Stepping Stone provide financial assistance?2018-11-19T16:59:30+00:00

Once a resident has completed our 90-day program, the opportunity for financial assistance to help with rent, down payment, utilities, damage deposit, etc. may be available. That’s something individual residents should discuss with their case manager.

Do you have any openings today?2018-11-19T17:01:08+00:00

Unfortunately, we are not able to provide shelter to any walk-ins. In order to stay at Stepping Stone, you must call 763-323-7006 and get added to our waitlist.

How long can I stay at Stepping Stone?2018-11-19T17:01:53+00:00

Stepping Stone is designed to provide shelter for 90 days. However, you can stay for one night, one week, or with approval, extend your stay past 90 days.

Do I have to leave during the day?2018-11-19T17:03:06+00:00

No. Stepping Stone is a 24/7 shelter, that means you are not required to leave during the day. However, you are expected to be productive and work towards ending your homelessness. This means that you will have to show progress in your Individual Goal Plan, success in making and attending various appointments, and completing your daily assigned work training.

What’s expected of me while I’m staying at Stepping Stone?2018-11-19T17:03:49+00:00

While staying at Stepping Stone, you will be expected to complete your assigned work training, meet with your case manager, and treat staff, other residents, and volunteers with respect. You will also be expected to work through our Program Elements, which are designed to assist you in ending your homelessness. These, and other aspects of daily life and expectations at Stepping Stone, will be explained during your intake meeting with your case manager. Failure to do these things may result in being asked to leave Stepping Stone.

How many people live in one room?2018-11-19T17:05:54+00:00

Stepping Stone has two wings, one for men and one for women. Each wing has two pods consisting of three bedrooms apiece. The bedrooms include four bunkbeds (eight beds), with the exception of one of the women’s bedrooms, which has only two bunkbeds (four beds.). Each pod has access to two full baths which are shared among the residents in that pod.

Does Stepping Stone administer medications?2018-11-19T17:06:58+00:00

No, we do not administer medications. Only over-the-counter and personal prescription medications are allowed at Stepping Stone. You will be given a personal locker to store your prescription medications. You are responsible for providing a lock for your locker, keeping it locked at all times, and not sharing the key/combination with anyone, including staff.

What are your Zero Tolerance Rules?2018-11-19T17:07:51+00:00

Stepping Stone strives to remove as many barriers as possible; however, there are certain actions that are strictly forbidden. These include, but are not limited to:

  1. Any type of verbal aggression, hate speech, or attempts at physical harm.
  2. Possession, use, sale, or storage of a weapon, firearm, or fireworks on property or campus.
  3. Possession, use, sale, or storage of alcohol, illegal drugs, non-prescribed medication, inhalants or drug paraphernalia.
  4. Theft or destruction of another resident’s, staff’s, volunteer’s personal or Stepping Stone’s property.
  5. Entering the room of another resident.
  6. Sexual harassment of another resident, employee, or volunteer.
Does Stepping Stone have vouchers?2018-11-19T17:08:30+00:00

No, we do not have vouchers. And no, we cannot get them for you.

If I stay at Stepping Stone, will you find housing for me?2018-11-19T17:09:29+00:00

No, we do not find housing for our residents. However, we provide resources that support residents conducting their own search for housing.

What donations do you accept?2018-11-19T17:19:35+00:00

Please review our current list of needs (please include a link to this list). Unfortunately we are not able to accept items like appliances, furniture, children’s clothing or other items unless we specifically ask for them.

For specialized donation requests, please like us on Facebook at https://www.facebook.com/steppingstoneeh/.

Where can I donate items like clothing, furniture and appliances?2018-11-19T17:20:19+00:00

If you have clothing to donate:
Please donate your items to ACBC Foodshelf or call them at 763-422-0426 for more information.

If you have furniture to donate:
Please contact Bridging or call them at 651-631-3255 for more information.


If you have an appliance to donate:
Please contact A1 Appliances or call them at 763-712-1344 for more information.

What is the best time to bring my donation?2018-11-19T17:22:15+00:00

Please contact Tracy Pierce at 763-277-8313 or tracy.pierce@steppingstoneeh.org to set up a time to drop off your donation. We are not able to accept donations unless a time has been previously arranged by Tracy. Thank you for your understanding.

Can I bring religious or political literature to Stepping Stone?2018-11-19T17:23:01+00:00

Yes and no. Yes, you may drop off religious information. It will only be displayed at the director’s discretion and if space permits. No, you may not drop off political literature. Stepping Stone’s policies forbid the display of any partisan political information.

How can you get involved?

Volunteer
Donate
FAQ
Donate Items
Donate a Dinner

Our Mission

To provide emergency shelter and critical support services to individuals 18 and older experiencing homelessness while striving toward self-sufficiency.

Our Vision

Everyone has a place to call home.

DONATE

Our Guiding Principles & Values

-Empower individuals to change their lives

-Treat each resident with dignity and respect

-Collaborate with partners in providing services

-Ensure strong stewardship in managing resources